Though this isn't the keyfactor to distinguish a trustworthy hosting provider from a bad one and a reseller from a real provider, the option to call and communicate with a live person is a sign that you are not working with a one-person company and that you'll be able to reach somebody every time you're looking for assistance. The phone support for hosting services may range from basic to expert, thus the problems that can be resolved through a phone call differ based on the company. Usually, these issues are simpler and feature billing or first level technical issues because more difficult issues usually require a support ticket where both you and the sysadmins can track the proceedings with a particular situation. Nevertheless, having the option to phone call your supplier will save you a lot of time and efforts for the countless small issues that will eventually show up at the time you manage your website hosting account.

Phone Support in Hosting

Because we have live phone support 14 hours every day, you have the option to get in touch with us and consult with our customer support representatives to get more information about any of the Linux hosting plans that we provide and ensure that our servers meet the system requirements for your websites before you purchase anything. For your convenience, we now have telephone numbers on as many as 3 different continents and you can call the one nearer to you - in the USA, the United Kingdom or Australia. In case you're already an existing customer, you can call us about general and billing issues, or even about some tech matters. In case the trouble is strictly technical or it can take longer time to handle, you should use our ticketing system, that will enable both you and our technical support crew to track the information supplied by both sides.

Phone Support in Semi-dedicated Servers

If you want additional info regarding the semi-dedicated plans that we supply, you have the option to call any of the three support phone lines that we have across the globe - in the U.S.A., the United Kingdom and Australia. Thus, you'll be able to check in advance if our solutions are suitable for your sites. In case you are already our customer and you have a semi-dedicated account, you are able to reach us on the phone for 14 hours every day about any billing or general questions. For entirely tech troubles you are able to take advantage of our ticketing system to get in touch with our tech support because someissues just require more time to be dealt with, but we will help you on the phone with quite a lot of minor technical problems as well, saving you the time and efforts.