Support Channels

  • 1 hour ticket response time

  • An Easy–to–Navigate Help Center

  • You will find nearly all the answers to your questions in the user–friendly Help Center incorporated into our Site Control Panel. It features an exhaustive knowledgebase with frequently asked questions and exhaustive help articles compiled by our professional help desk support staff.

  • Top quality support service

  • Tutorial Videos

  • We have compiled a collection of educational video tutorials that detailedly illustrate how to fix a common problem associated with your Linux hosting plans account. You will find the video lessons in the Help Center.

  • Intuitive help center

  • A One–Hour Response Time Guarantee

  • We back up all semi–dedicated servers with a 24x7x365 help desk support service and a sixty–minute response time guarantee. Our knowledgeable support engineers will be online for you 24/7/365 to attend to your questions and to troubleshoot any issue that you could possibly come across. Simply submit a support ticket from the Help Center and we’ll respond to you quicker than you can say Jack Robinson.