Support Channels

  • 1 hour ticket response time
  • A 60–minutes Ticket Answer Guarantee

  • Each ticket that you submit to our technical help and support team will be responded to in about 1 hour. The standard issues shall be addressed immediately. However, if the assistance request you have posted requires aid from a competent administrator, we’ll address the ticket to him and will notify you about the delay.

  • Top quality support service
  • Top–quality Customer Support Service

  • We will be online for you 24/7/365 to give you help and technical support and also to help you with any issue that you may stumble upon whilst working with your virtual server. We’re able to assist you with all pre–configured software, plus your OS, server admin panel (based on the VPS type) and the Site Control Panel designed solely by us.

  • Intuitive help center
  • An Educational Help Zone

  • Each part of the Site Control Panel that is offered free of cost with your VPS offers a built–in articles base. You’ll see an array of descriptive how–to articles and a variety of step–by–step video courses that show all the essential website supervision duties. You can easy–access them by simply clicking the Help or Video control keys in the top right side of each Control Panel section.