If you have purchased a hosting package and you’ve got certain questions associated with a particular feature/function, or in case you’ve confronted a certain obstacle and you require assistance, you should be able to contact the respective support team. All hosting providers deploy a ticketing system regardless of whether they offer other means of contacting them along with it or not, due to the fact that the easiest way to handle a problem most often is to send a ticket. This type of communication makes the replies sent by both sides easy to follow and allows the client care team members to escalate the problem in case, for instance, an administrator needs to interfere. Typically, the ticketing system is not directly linked to the hosting space and is part of the billing account, so you’ll need to have at least 2 different accounts to touch base with the customer service staff and to actually administer the hosting space. Incessantly logging in and out of different accounts may sometimes be a nuisance, not to mention the fact that it takes quite a while for most hosting companies to respond to ticket requests.

Integrated Ticketing System in Hosting

In contrast with what you may find with a lot of other hosting companies, the support ticket system that we’re using with our Linux hosting plans is part of the Hepsia hosting Control Panel, which is included with all web hosting accounts. You won’t need to memorize different logon credentials, as you’ll be able to manage your tickets and the web hosting account itself in a single location. So, in case you have an inquiry or chance upon a complication, you can touch base with our help desk support team immediately. Our ticketing system comes with a clever search functionality. This means that even if you have posted a plethora of tickets through the years, you will be able to find the one that you want with ease. Besides, you can check knowledge base tips for resolving commonly faced complications.

Integrated Ticketing System in Semi-dedicated Servers

The Hepsia Control Panel, which is included with all our semi-dedicated plans, was built with one objective in mind – that you should be able to manage everything connected with your account in one place and the trouble tickets aren’t an exception. Our ticketing system is integrated into the Hepsia Control Panel, so, in case you have a query or confront a difficulty, you can contact our client support team members momentarily without having to sign into a completely different admin dashboard. You can browse through your website files or check different settings within your account whilst posting a new ticket or reading the reply to an old one. If you have a multitude of tickets and you want to track down a given one, you can resort to the clever search option, which is available in the Help section of the Control Panel. We guarantee that you will get an answer in less than an hour regardless of the nature of your question or problem.