The presence of the customer and technical support that a hosting company provides can tell you a lot for the services they offer too. If you're allowed to use just emails and tickets, you have most likely found some reseller not the hosting provider. When this is the case, you'll have to wait for several days in order to get an issue resolved as the reseller may not be checking their communication regularly or they may have to contact the actual web hosting company for additional help. When the provider offers various means of communication with quick response time available at any moment, they're most likely the top provider, not only a reseller. Therefore you will get well-timed assistance and excellent support as they will have direct access to the servers where your account will be created. Regardless of the trouble - technical or sales, it is always better to be able to get hold of your web hosting company right away using your preferred method of communication.

24/7 Customer Support in Hosting

We acknowledge the importance of getting assistance right away, so our hosting services come with 24/7 technical support as well as various ways of contact. If you do not have an account yet, you can give us a call or take advantage of our live chat and speak with a live agent, in order to inquire about our services or check if our servers meet the system requirements for your websites. Thus, you will not end up buying a service which you cannot use. In case you already have your account with us, you can open a support ticket in the Hepsia hosting Control Panel in case the issue is strictly technical or it needs more investigation. In contrast to the vast majority of providers that you can find today, we answer to all tickets within one hour, so you will not need to wait for an entire day. Our support services are accessible day and night, even during public holidays.

24/7 Customer Support in Semi-dedicated Servers

You will be able to test our support services even before you buy a semi-dedicated server account from our company since we have phone and online chat support for pre-sales, billing and general questions. Our representatives will help you find the most suitable package or offer you information about our servers, to verify if the system requirements for your websites are met. If you're an existing customer, you can also get in touch with us through e-mail or via our ticketing system, that is accessible from the Hepsia website hosting Control Panel. We warrant that whenever you use these 2 methods of correspondence, you will get a reply within a maximum of an hour and that’s 24/7, which includes weekends and official holidays. In case you've used the website hosting services of other suppliers, even large ones, you'll be able to compare the response time as it often takes a full day for them to address a support ticket.

24/7 Customer Support in VPS Servers

When using our VPS web hosting plans, you won't ever need to wait for more than an hour to receive assistance for any kind of problem that you may have regarding the server or the software that comes pre-installed with it. We guarantee this short reply time for all of the support tickets which you open via your billing Control Panel or e-mail messages that you send to our technical support crew. We also have local phone numbers in a couple of countries around the globe as well as a live chat service where we can help you with pre-sales, billing and common questions. Customer and technical support is available 24/7/365 through the different ways of communication, so no matter what your question or problem is, there is always somebody to assist you promptly. When you need help with third-party software, which you cannot deploy or which gives you problems, you're able to take advantage of the Managed Services upgrade package that we offer for all of the VPS plans.

24/7 Customer Support in Dedicated Servers

With a one-hour max reply time warranty, you will benefit from lightning-fast support when you buy a dedicated server through our company. Our customer and technical support crews are accessible 24/7/365, therefore every time you open a ticket from your billing account or you send an email related to any kind of problem with your server or the pre-installed software on it at any time of the day, you'll receive a reply within 1 hour, even during holidays. Our ticketing system is the better option when the issue involved needs more time to be solved or when it should be sent to our admins, because it is a lot easier to monitor the communication sent on both sides. For common, billing and sales issues/inquiries, you will be able to phone us or talk to a live agent using our chat service. If you include the Managed Services upgrade to your server plan, our administrators can also support you with third-party software set up as well as troubleshooting and just like the standard support, this service is available 24/7 as well.